product not received

Question

i ordered a product which paid for with a credit card and did not get.I have tried every way possible to contact ebay to no avail.i have an email from ebay with tracking,item, and order numbers.the seller is no longer registered and the ebay says they have no order info for this item,yet i received all the shipping info from them.i have been buying through ebay since 2000 and have never had this problem.Please help if you could provide any phone numbers that an actual human being will answer.

comics-scifi-collectibles · Answer

@razz-652 If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history.

LOG OUT of your regular account and follow these steps to access the Guest purchase information.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :

https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=

Once you have the email, you can follow the process on the above page to talk to the seller.

You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.

1) Select View order details in your order confirmation email.

2) Select Return item OR report that the item has not arrived

3) Select your reason for the return if returning an item and select Next.

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item