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Product misdirected at checkout
At checkout Ebay put in an address I don't live at. I didn't catch it and now I have paid for something going to the wrong address. It is impossible to make contact with anyone human at eEbay! What are my options?
2 comments
disneyshopper
Mentor2 years agoI believe ebay still has 5 different address fields:
https://accountsettings.ebay.com/uas/addresses
house*of*paws
Mentor2 years agoHi @sctreat52
The ONLY person you should have attempted to contact is your SELLER, as they are the one shipping your item. [eBay couldn't/wouldn't have done anything about it had you reached them.]
If the item hasn't shipped ... then contact the seller NOW. Ask them to cancel the order AND relist it so that you can buy it using your correct address when you check out.
If the seller already shipped the item OR is unable/unwilling to cancel the shipping ... then your only option is to contact the local post office at the address the item was shipped to. Ask the PO whether they can forward the package to you.
ALSO: eBay would have given the 'Ship to' address you had on file to the seller. If the wrong one is on file, go here to change it for future purchases:
My eBay > Account > Personal Information: Addresses.
There is more than one address field! You may have changed your 'Registration' address when you moved ... but didn't realize that you had to change the 'Ship-to' address as well. [At one time, eBay had 5 possible address fields for members to use.]