Product doesn't fit the description

Question

Hello

Is it possible to start a case for an item I received but doesn't fit the description? I can still use the product I received but I prefer to give it a shot and take it uppon my self to sort it out. The thing is that I cannot for the love of god find someway to ask ebay to step in for this as the seller is very dismissing of the issues. I can initiate a return for a full refund but that is very annoying to deal with and I prefer not to. Is there a way I can chat with a live agent or someone that doesn't has automated replies for an issue as specific as this.

If an agent is not an option I have all the data to create a case but I can only issue a return which I do not want to do because I already invested a lot of time in this laptop and I paid for a working product.

comics-scifi-collectibles · Answer

@klean-kyro . eBay can't make a seller issue a partial refund if that is what you are asking for. However once you file a return request the seller may choose to issue a partial refund. Talking to an agent will not change the process. Sorry your item is not as described. The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards. Here's what you need to do: Open a return with the reason doesn't match description or photos. Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st= 4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.