product description mismatch

Question

hione of our client opened refund case for "product description mismatch". its totally wrong. product has very good feedbacks and not a single negative feedback. eBay gave me 19 march to close this case. how do i sort out this case?

rfmtm · Answer

If you want your item back before refunding accept the return.

After the item is return and you are sure there is not a discrepancy in your listing:

REPORT the buyer for abuse of the ebay MBG.

https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&quer...

Then appeal the refund:

https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...