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Processing a return as guest ... complete nightmare
I purchased an item from a seller as a guest. I received a defective item and seller has a no returns policy. I submitted a refund request to ebay and was awarded a refund, contacted seller for return shipping label and have not received reply. Ebay has closed the order even though it has only been a few days since the defective item was received and reported, and did not provide return instructions for the defective item. I have looked through all emails received regarding this purchase and found nothing that helps me with returning the item to seller. I still possess the defective item and the automated service bot is entirely useless for moving past this point and toward resolving this issue. Do I simply toss the item in the trash and move on with life? I have no intention of purchasing a return label, the onus rests with the seller or ebay....
What should I do?
