Processed a Return and never received the item

Question

Had someone request a refund and processed a full refund and provided a shipping label as well. It has been almost 3 weeks the buyer has not returned the item and there has not been any status change on the shipping other than I provided the label.

Have not had any luck with buyer responding to my messages asking for the status. Not sure how to proceed any advice would be greatly appreciated.

eastlaneave · Answer

@jisam_86 It sounds like you refunded the buyer already? Is the case closed? Once you refund, the buyer can't access the return label and is told they don't have to return the item. You can send another label this way: 1) Create a label from a 3rd party site such as Pirate Ship 2) Save the label. By default the label is a PDF file 3) Open the pdf label and Save As a JPG file - You could also screenshot or "clip" the label to make a JPG 4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages). PS - it's best to not issue a refund until you have the item returned. eBay will send the buyer a label that way. ~~~~~~~~~~~~~~~~~~~ https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115 To accept a return: Go to your Returns dashboard . Select View return details beside the item. Select Accept the return and then Continue . If you're responsible for return shipping, choose how you'll arrange for the item to be returned . If the buyer is responsible, choose your return address from the dropdown menu. Enter a return merchandise authorization number, if you use them. Select Confirm . We'll then ask the buyer to ship the item back to you. Once you receive the returned item , you'll need to issue their refund within 2 business days. To do this, go to the case in your Returns dashboard and choose Refund buyer .