Locked
Discussions in this board are limited to the original poster and Community Mentors
Problems with seller who sent wrong items
HE COMPRADO UN ARTICULO QUE AUN NO HA LLEGADO, EL VENDEDOR HOY ME ENVIO UN MENSAJE QUE ENVIO EL ARTICULO EQUIVOCADO Y ME DIJO QUE ME QUEDE CON ESE QUE ES IGUAL, PERO REALMENTE NO ES IGUAL NO ES EL MISMO ARTICULO NI SIMILAR ES MUCHO MAS ECONÓMICO Y NO ME INTERESA, NO PUEDO HACER ENVIOS NI DEVOLUCIONES DESDE MI PAIS REPUBLICA DOMINICANA EL USPS NO CUBRE LA ETIQUETA DE DEVOLUCIONES ADEMAS EL ARTICULO AUN NO LLEGA
2 comments
emmalugog
OP1 year agoHE COMPRADO UN ARTICULO QUE AUN NO HA LLEGADO, EL VENDEDOR HOY ME ENVIO UN MENSAJE QUE ENVIO EL ARTICULO WRONG AND TOLD ME TO KEEP THE ONE THAT IS THE SAME, BUT IT'S REALLY NOT THE SAME, IT'S NOT THE SAME OR SIMILAR ITEM, IT'S MUCH CHEAPER AND I'M NOT INTERESTED, I CAN'T MAKE SHIPMENTS OR RETURNS FROM MY COUNTRY DOMINICAN REPUBLIC, THE USPS DOESN'T COVER THE RETURN LABEL, AND THE ITEM STILL DOESN'T ARRIVE
disneyshopper
Mentor1 year agoWait until the item arrives. Then do the following:
The easiest way is to go to your Purchase history, locate the item. You have 30 days from date of receipt. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on MORE to see that option. The seller will need to provide a prepaid shipping label for its return. You print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
If the seller has a no returns policy, ebay's Money Back Guarantee trumps the seller's No Returns policy if the item never arrives, or it is Not as Described. The No Returns policy is only good for buyer's remorse: changed mind, didn't like it, doesn't fit, found it cheaper elsewhere. For those reasons, the seller can decline a return.
If it has been more than 30 days since receipt of the item, file a Returns Request with Paypal if that is how you paid. Paypal accepts cases within 180 days from the transaction. As a last resort, contact your credit card issuer if that is how you paid.
If the seller is NOT located in your country, s/he cannot supply a return label good in your country. S/he will have to send enough money to cover return shipping and you purchase the return shipping. Once tracking shows DELIVERED back to the seller, the seller needs to refund you in full. If no refund within 2 days, you go back to the Returns Request and click Ask ebay to step in, to force the refund.