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Problems with returns
Summary: The discussion is titled "Problems with returns," involving participants bdunnington and eastlaneave. bdunnington initiated the conversation but did not provide any content, and eastlaneave responded in kind without adding any details. The exchange includes further responses but lacks any substantive content or description of the issue with returns. As a result, the thread contains no further information about the nature of the problems being discussed.
How do I bind or link multiple ebay profiles or change the user? I bought some ATV parts and checked out as a guest and ebay created another account. Now I cant change profiles to start a return. There is absolutely NOBODY to talk to for questions like, am I getting a refund or are they gonna send me the correct parts? Nobody to fix the account and get the items in my profile to start the refund. As long as Ebay has been around, I would have thought they were more advanced and customer centric than this.
bdunnington
OP4 months agoI have the emails I have tried all of that. There is still an issue as a guest and when I click on the item, it sends me to an "ooops there a problem with this page". All the links sent by eBays AI are broken and the pages won't open. All roads are redundantly broken and I cant get ahold of ANYBODY. I have been at this for 2 days now.
I was able to get a chat started with the seller, but the message parameters claim my order number is part of my billing info and will NOT allow me to send the message.
eastlaneave
Mentor4 months ago@bdunnington
Log out of your eBay account.
Then click the link in the email.
Try a different browser if it's not working.
eastlaneave
Mentor4 months ago@bdunnington
You can't link the accounts, but you CAN start a return
To see the details, start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can view the Order Details or talk to the seller.
You can open an Item Not Received case
1) Select View order details in your order confirmation email.
2) Select Item Not Received
3) Follow the steps
You can open a Return Request (to get a return label)
1) Select View order details in your order confirmation email.
2) Select Return item.
3) Select your reason for the return and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.
To print the Return label
1) Log Out of your eBay account.
2) Open the original Order Confirmation email and click on the Order Details link. This allows you to see the order placed as a guest, print the label, and complete the return process.