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Problems staying signed into Ebay
Hello,
Is anyone else having issues staying signed in to their Ebay page even though the "Keep me signed In" box is ALWAYS checked ?. It's as if someone is going behind me and signing us out but that's not possible because I'm the only one that goes on Ebay for the most part. I'll occasionally leave the site to maybe check my email or something else and when I return, I have to sign in all over again, EVERY time. Not sure what to do to correct this and that's my reason for reaching out because it's getting to be a real nuisance. Thank you for any help or suggestions !
3 comments
dyno83
OP1 year agoThankyou for your help and suggestions my friend. I never thought that far into it but I'm going to check into all of this right now. Appreciate your time and trouble. Have a great week ahead !
eburtonlab
Mentor1 year agoYou are most welcome -- good luck!
eburtonlab
Mentor1 year ago@dyno83
Repeated Captcha or sign-in requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.
Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:
https://www.whatismybrowser.com/
Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies once in your original browser.
If you are using an ad blocker, try temporarily disabling it to see if that makes a difference.
Try an alternative link to sign in to rule out an issue with a particular link:
https://signin.ebay.com/ws/eBayISAPI.dll
If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.
Or try using the eBay app.
If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.