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Problems Getting a Return Shipping Label & Refunded
This is long, and messy: I order a supplement and received the wrong , less expensive one. I want to return the unopened bottle. Seller say they cannot accept it, but will send me a new one. Sellers says keep the wrong bottle since they can't take it back ? eBay sends me a return label. Seller sends me an email and says they cannot refund me, nor can they afford to buy the replacement and send it to me, but they will get back to me. 4 days later, and still nothing from the Seller. I contacted eBay Help and they say they will send me a new label. No new label yet. I can't contact Help to ask for the label because I need the purcahse number, which I have, but it's no longer on my eBay account !. It's as if it never occured. I found an eBay page to request help, but when I clicked "Send" -I got a message that it cannot go through. I kept all comunication copies, including eBay Order Confirmed, emails sent from eBay and Seller and communicaiton with Help & Support. When I click Reply to Seller to try to get help from them for a return label, I get a message saying Cannot Access Communications over 90 days old? The Seller got their money from my VISA, but can't afford to refund it. So, now, I cannot return without the label access. I cannot get refunded per the return policy and the Seller says they can't afford it. eBay Help says they will make sure I'm refunded, but now nothing of the purchase exists on my account. it's all wiped out clean..so no record of a purchase to get refunded by anyone. All I have to ascertain I'm not imagining this are the eBay and Seller communications. Are eBay and the Seller ghosting me? My only recourse is to keep the unwanted bottle. And file a dispute wiht Visa to get refunded. A return and refund should not be this complicated.
wooden_flower
Mentor3 years agoIf you opened a return request, and eBay provided the label, you should still be able to see your return.
It sounds like you should speak with customer service so they can look at your return.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
anurv91
OP3 years agoThank You. I already spoke(via Chat) to Customer Service Rep Aivee on April 29, 2023. They confirmed my order, and they were supposed to send me a new email to access the Return Label. I still haven't heard anything. When I try to click on Help & Support, I get an "Unavailable" message. I no longer have any order information in my account and when I try to find the item ID order number, or the return ID number there are "No Orders Found" and No history in my purchase summary. Everything has been deleted as if it never occured, includingmy previous purchases on eBay. I am unable to access the Help & Support since I can't access the order number to get to that stage. There is No Order History to actually get help, with.
Thank goodness, I copied and pasted everything so that I have the paper trail, including the Order Confirmation email from eBay. The email and messages from the Seller admitting the error and agreement to return and refund, and later their agreement to refund. And, my complete chat conversation with Aivee verifying that they actually found my order and request, and reasons for a return. And, the promise to send an email with a Return Shipping Label.
I tried yesterday, and I tried to access again today..Still Nothing. I will keep trying.
wooden_flower
Mentor3 years agoYou do not need to be able to access the order # in the system to use the link I gave you below. You can read the # to the customer service person from your order confirmation when they call.
Do not wait much longer - there are time limits to the return.