Locked
Discussions in this board are limited to the original poster and Community Mentors
Problem with seller sending a replacement device and finally not refunding
I bought an AT&T set top box from a seller on eBay that was advertised as new. When it was delivered it was clear it was not new. The serial # on the package and on the device we’re different but I tried to install it anyway. Kept getting an error code when following the directions to reset the device provided by the seller. I contacted the seller and they advised they would send me a replacement. A couple of weeks later and no delivery. I contacted the seller and they said they would resend it out. A couple weeks later, no delivery. I contacted the seller again and requested that they refund my account. Still no replacement device and no refund. I have tried to contact eBay but it keeps pointing me to contact the seller. I bought the 2 year Allstate warranty and that tells me to reach out to the manufacturer since device is still under warranty. How do I get eBay to get involved with getting my money back?
disneyshopper
Mentor3 years agoebay's Money Back Guarantee expires 30 days after receipt of the item.
Go to My ebay > Purchase History and select RETURN THIS ITEM. You have up to 30 days from receipt of the item. For the reason, select Not as Described. You will need to click on More actions. The seller will have 3 days to reply. If no reply, then click the link to Ask ebay to step in. If the seller accepts the return, he is responsible for supplying a prepaid shipping label. Print out the label, affix it to the box, and make sure the carrier scans the label. Once tracking shows DELIVERED back to the seller, he has 2 days to refund you. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
If t is past the 30 days, file a case with Paypal if that is how you paid. They allow cases up to 180 days from date of sale. If you paid with a credit card, you can file a case with the credit card issuer
jokoh_3749
OP3 years agoThank you.. It is past the 30 days but that is because of the waiting game with the seller. I am going to try and contact my credit card company. 🤠ðŸ‘ðŸ»