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Problem with seller and Ebay
I purchased a ring in January. When I received it, it needed repairs so I contacted the seller. She said they would be happy to repair it and I sent it back to her. She confirmed she received it and would fix it ASAP. That was the last I heard from her. I have written her many time with no response. All my communication has been on Ebay messenger. I contacted Ebay and they are telling me the purchase is outside of the moneyback guarantee and they tried contacting the seller, still no answer. I am trying to contact Ebay and they tell me they will call in 2 mn, 1 min. but no call. I then saw a 800 number on my phone only to be told I was outside of their buiness hours. Do any of you have a suggestion about how to get to an agent or any other type of satisfaction? The seller still has a page of merchandise for sale on Ebay.
lady_madonna
Mentor1 year ago@pagnu
Ebay cannot help you since your situation with the seller was outside of Ebay.
If you have proof that you shipped it back, along with print outs of your correspondence with the seller, and the seller's contact information, you may want to pursue legal action.