Problem with return that's been shipped back

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Have Fedex tracking # saying defective item I returned was delivered, but I got an email saying return has been closed because item wasn't received.

heathevonmanowsk0

18 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

heathevonmanowsk0

OP2 years ago

18 View listings

I didn't know I should do that, but I finally called & was able to speak with a Customer Service Agent who gave me the info I needed, & I gave her the tracking number. It's painfully frustrating when you get caught in an endless loop of online questions with no answer to your problem. Thank you for your help though. It's appreciated.

house*of*paws

Mentor2 years ago

779 View listings

Hi @heathevonmanowsk0

Did the seller provide the shipping label you used to return the item?

If you purchased your own label ... did you enter the tracking number into your return request so that eBay would know that it was returned to the seller?