Locked
Discussions in this board are limited to the original poster and Community Mentors
Problem with Purchase – Dogtra IQ Plus Training Collar (Item Not Working)
Hello,
I would like assistance regarding an issue with a purchase I made on December 12, 2025.
Order total: US $34.60
The seller described the item as:
“Tested and working. Collar length is 19†comes with charger, collar, remote. Please review all photos.â€
I purchased the Dogtra IQ Plus training collar and had it shipped to a freight forwarder in the United States, and from there it was sent to Brazil. In addition to the item cost, I paid:
- Shipping within the U.S.
- Freight forwarding service and international shipping
- 100% import taxes in Brazil
When I received the item and tested it, I found that the remote works, but the collar does not hold a charge and shuts off after a few seconds of stimulation.
I contacted the seller, and the only solution offered was to return the item for a refund of the purchase price. However, returning the item would only refund the $25 paid for the product itself, while I have already spent more than $40 in additional shipping and taxes. Returning the item would result in a significant financial loss for me.
I opened a case through eBay, but the only option presented was to return the item. No consideration was given to the additional costs incurred due to international forwarding and import taxes.
I feel very disappointed, as the item was described as “tested and working,†and I trusted that description. I would like guidance on how to proceed fairly in this situation.
Thank you for your time and assistance.
osvaldirjr
OP8 months agohello? u can help me?