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Problem with Missing item
Over 2 weeks ago I had recieved an envelope for an item purchased and it was open. Said envelope looked like it had been used before and the glue wasn't holding. Needless to say the item was missing from the envelope. Seller basicly said its my problem. I asked Ebay to step in over a week ago and I still have no responce from anyone. What do I need to do to get my money back at this point?
5 comments
rfmtm
Mentor1 week agoSo did you specially open a Return Request for an Item Not as Described, missing parts? If so and you then had to ask ebay to step in you should have seen confirmation of a refund. Make sure you did not get this notice in your ebay messages.
tharauntharaull
OP1 week agoFiled as did not receive item.
rfmtm
Mentor1 week agoWell that's the problem you filed the wrong type of dispute, as you did receive the item, just that it was missing parts, which makes it not as described, which a seller would have to take care of or refund.
You will have to try contacting ebay or if they can't help file the correct dispute with the payment processor.
Contact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
tharauntharaull
OP1 week agowell it wouldnt let me do anything other than close my first request. now that I did that I can no longer submit one for that item.
rfmtm
Mentor1 week agoThen you will need to make a new request through the payment processor. Just make sure you select the missing part reason, do not select not received.