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Problem with buyer and shipping address
A buyer bought and paid for my item and I shipped it out with tracking same day. He contacted me and told me his road/bridge was washed out and carrier can't make delivery and wants to change shipping address. I can't change the address because it was shipped already. Buyer is constantly messaging me to tell the carrier to ship to different address. I am at a loss at what to do next. Thanks for your time.
2 comments
britfos23
OP2 weeks agoForgot to include the item was shipped FedEx ground
disneyshopper
Mentor2 weeks agoIf the post office cannot deliver the package, they will most likely keep it at the post office until they can deliver it. Once it passes a certain date, it will be returned back to you. At that point, once you receive it back, you can refund the ITEM PRICE only. You can relist the item and send the new item number to the buyer. Buyer repurchases and repays and can change the SHIP TO address before paying.