Problem with bank account updating and my payouts

Question

Hi!I need from support!I have problem with my bank account verification!I updated my information and still have some problem with Ebay acceptance.My bank information never change and in my lastest updates was success, but this time have some problem.First I confirm my IBAN with the same, after then attached bank statement. I did it round 10 times and Ebay still asking with red reminder for updating! Over 2 weeks my payouts are in HOLD mode.I would appreciate it if someone could help or email me...

comics-scifi-collectibles · Answer

@arkidqkonorr

You will need to contact eBay customer service from #5 below but here are some tips that might help you. Since you are in Bulgaria you will only be able to use a live chat with customer service, not a call back.

Sometimes the problem is the checking account information was not set up correctly.

eBay won't tell what doesn't match for security reasons, this might be your problem.

1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.

2 .The bank account must be a brick and mortar checking account, not a virtual one.

3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses.

I had to add my middle name to my eBay account.

John B Doe is not the same as John Brian Doe.

You can confirm or update your eBay account information here:

https://accountsettings.ebay.com/profile

4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs. I use a credit card so the money doesn't come from my checking account.

5. Here's how to contact a eBay customer service Managed Payments Agent:

On a computer go to https://www.ebay.com/help/selling/fees-credits-invoices/setting-changing-automatic-payment-method/updating-bank-account-details-payouts?id=4796

Select Contact US at the bottom of the page

Type AGENT in the box on the lower right

Then type setting up checking account.

Type Agent again.

THEN you should be see the option with call back and a see more option. You need to select See More then select Chat.