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Problem getting EBay to step in and help
Summary: easy419 expressed frustration with the difficulty of getting eBay to intervene in an unresolved issue with a seller who sent an incorrect item and failed to provide a replacement. eburtonlab advised on the proper return process and timelines, emphasizing the importance of initiating a case within eBay's guidelines to have eBay step in. easy419 acknowledged the advice, realizing the mistake of not complaining sooner, and thanked eburtonlab for the information.
How am I supposed to get help with resolving an issue with a seller when I am not provided a button to click for EBay to step in and help, as instructed? I am very frustrated because it seems EBay is purposefully making it difficult to report this issue. I followed all the protocols and there is a string of respectful messages with me and the seller. Yet my issue remains unresolved. I received an incorrect item and the seller said he would send the correct item which I am still waiting for weeks later. I receive USPS notification as soon as a label is created, and I never received a 2nd notification from the seller. The money is a small amount, but the principle is huge to me.
comics-scifi-collectibles
Mentor1 month ago@easy419 Depending on the refund reason you may be able to file a chargeback with your funding source.
eburtonlab
Mentor1 month ago@easy419
If you started your return case in the time allowed, you should be able to ask eBay to step in after three business days for up to twenty-one business days here:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701
Never let the seller's promise of a replacement delay you from starting your case or from asking eBay to step in; always request your refund within thirty days. If the replacement arrives you can always close your case. If the replacement arrives after you are refunded, you can arrange to make a payment to the seller or to return the item at the seller's expense.
easy419
OP1 month agoSo, if more than 21 days has past, I am out of luck? I was doing what I thought EBay preferred me to do, and that is communicating with the buyer. Had I known what you just wrote me, I would have complained right away. I get the message. No reply needed. Thank you.
eburtonlab
Mentor1 month agoIf you start a return case in time and the seller does not provide for return shipping or refund you, you have twenty-one business days to ask eBay to step in before the case is automatically closed without a refund.