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Printing label not working
Not you is us, is the message I get when trying to print label for return.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Not you is us, is the message I get when trying to print label for return.
eburtonlab
Mentor8 months agoMake sure you are not signed in to a different eBay account than the one you used to make the original purchase. Find the order in your Purchase History and go from there.
If you purchased as a guest, sign out of your current eBay account before using the link to print the label.
rfmtm
Mentor8 months agoTry clearing your browser's cache and try the link again.
Make sure browser is set to open PDF files with Adobe and not its built in reader.
Try going to your Purchase history.
Find the item in Returns and cancelled orders.
Select View return details.
Choose See label.
If the label is printing blank:
When the return label print window opens, do not use the PRINT button at the bottom of the page. Instead click on the ">>" at the upper right of the window and either use the Print or Save option there.
If none of the above helps, you will have to call ebay to email you a copy of the label.
Contact ebay by chat or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
http://Facebook.com/eBay
or
http://Twitter.com/AskeBay