"Print Shipping Label" email provides no label

Question

Seller says he pays eBay for a return shipping label which sends an email to buyer, "Print Shipping Label". Buyer opens email to second page which reads, "Awaiting shipment" with no label to open and print. That page has tracking details, USPS carrier, order number etc. but no label and no way to continue.

rfmtm · Answer

Try clearing your browser's cache and try the link again.

Make sure browser is set to open PDF files with Adobe and not its built in reader.

Try going to your Purchase history.
Find the item in Returns and cancelled orders.
Select View return details.
Choose See label.

If the label is printing blank:

When the return label print window opens, do not use the PRINT button at the bottom of the page. Instead click on the ">>" at the upper right of the window and either use the Print or Save option there.

If none of the above helps, you will have to call ebay to email you a copy of the label.

Best to also get an acceptance scan from the carrier, especially if close to the cutoff date. Otherwise, one day late getting scanned and seller can have ebay close case in his favor.