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Premium Service
Good Morning,
I have an Anchor Store and have premium service with Ebay Customer Service.
I have been trying to reach them for three days at 877-322-9227. I get an automated message saying to use online self service.
Why can I not get through to a live agent?
Tina
3 comments
bodyarmorgirl
OP3 years agoActually, they have a premium Service for Anchor Store members and above. Which is what I mentioned above.
eburtonlab
Mentor3 years agoeBay may indeed have such a service, but there is not a public number available for it.
eburtonlab
Mentor3 years agoeBay no longer has a publicly available number for customer service.
For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/