Pre-Order Got Delayed

Question

I've ordered two items from the same seller that they have pre-ordered from someplace else. Confusing I know. The items were supposed to come out in February but got delayed to Q2. I don't mind waiting but ebay says I have until May 19 to make a return. Although, the seller seems nice I'm worried they might try to scam me. If it's past May 19 will I still be able to get my money back if they never end up sending the items? Or will it be too late despite it never having being shipped? Trying to c...

eastlaneave · Answer

@wolfwitcheress

I am sorry this happened.

Don't wait past eBay's deadlines or eBay can't help you.

You won't want to do a return, you will open an Item Not Received case, when it is past the ORIGINAL estimated delivery date. Don't use any dates the seller promised in messages.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)

You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.

If it is past time for you to open an Item Not Received Case, then you can file a chargeback with your credit card.

Lastly, is there a tracking number that shows delivered on the order? If so, my advice will be different.