Ppackage

Question

I want a full refund NOW. My package still has not been delivered.

house*of*paws · Answer

Hi @rikirk-2 What is the Estimated Delivery Date that is shown in the Order Details of your Purchase History? As soon as you have passed that date you can do the following: File an 'Item not received' claim from your Purchase History the day after the Estimated Delivery Date (showing in your Order Details ) has passed. If the seller fails to provide a full refund within 3 business days ... then go back to your open claim on Day 4 and ask eBay to step in. eBay will do the rest.

mr_lincoln · Answer

Hi @rikirk-2

Really sorry that happened ... the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.

You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy

You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.

You can report a Seller here: Report an issue with a seller | eBay