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Postal Issues resulting in refund requests
I am relatively new to the process here, but if a package shows that it was delivered but the buyer is saying it never arrived, do I need to issue a refund? How do I know that they didn't receive it and are trying to get their money back as well?
I don't have a problem issuing a refund if there is an issue with the item, but I don't want to give away free items either.
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