Locked
Discussions in this board are limited to the original poster and Community Mentors
post office lost package
What do I do when the post office lost the package and the buyer is blaming me? It shows that it is still in transit but I can not get the PO to respond to anything to tell me when it should arrive and the buyer now wants a refund. I don't mind the refund but I know that the item will be delivered and then I am out that money. Would love some advise please. new to this.
1 comment
disneyshopper
Mentor2 years agoGo to
Seller Hub > Orders > Paid & shipped
Locate the order, click on the TRACKING number to be taken to USPS. Look for the link to enter your email address to be sent updates to the tracking. The post office doesn't consider a package lost until 3 weeks have passed. You can let the buyer know that once it has passed 3 weeks from the estimated delivery date, you will refund the buyer in full, and s/he can reimburse you when the package shows up.