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Post office lost an item I purchased. Who files a claim, the seller or buyer.
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johns7076
OP3 years agoAppreciate the answers!
wooden_flower
Mentor3 years agoThe seller files a claim with the PO, if it was insured.
As the buyer, you are covered by eBay’s money back guarantee. The seller owes you a full refund as soon as the item is late, assuming it was never scanned as delivered.
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.