Hi. I'm sorry this is happening. If the package is one that you mailed as the seller, eBay says this, "
Ifan item went missing and never arrived, you'll either need to provide additional tracking details from one of theshipping carriers integrated with eBay, or offer a refund. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need towork with them to resolve their issue (you also have to cover the return shipping costs). If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy." This information is HERE.
If its missing and it's an item you bough on eBay, you'll need to open an item not received case. THIS is how you do thatl Best wishes Kathy Love2BeSelling Posting ID. On eBay since 2002 with over 15000 feedback.
love2beselling
Mentor4 months agoHi. I'm sorry this is happening. If the package is one that you mailed as the seller, eBay says this, "
If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a refund. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy." This information is HERE.
If its missing and it's an item you bough on eBay, you'll need to open an item not received case. THIS is how you do thatl
Best wishes
Kathy Love2BeSelling
Posting ID. On eBay since 2002 with over 15000 feedback.