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Possible hacked account
My ebay account has possibly been hacked and I cant get any answers from ANYONE!
Below is what showed up in my electronic banking account yesterday:
Transaction Inquiry $9.23 charged on 01/29/2025 for eBay SIG RF#61PR27N08DEL 012925 San Jo CA |
I was not on ebay yesterday and bought NOTHING online yesterday at ANY online site.
Any ideas, suggestions? How and who do I follow-up with?
Thanks, April
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comics-scifi-collectibles
Mentor1 year ago@aprihazelet0 This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
Here's my advice to help secure your account:
#1 Run a full scan with your virus software to remove any spyware from your computer.
#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.
https://accountsettings.ebay.com/profile
#3 Change your passwords and secret questions. My eBay> account> sign in and security
https://accounts.ebay.com/acctsec/security-center
#4 Secure your email account.
Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.
#5 Calling is the only way to report hacked accounts for security reasons.
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
#6 For extra protection consider turning on two-step verification. 3rd option on this page>
https://accounts.ebay.com/acctsec/security-center
#7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.
https://accounts.ebay.com/acctsec/security-center