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Poor review
I would like to leave a poor review for a purchase i made, I reached out to the seller, who was unkind. I take responsibility for purchasing an item they told me to read , which was in all caps the description. It should have been a red flag...I missed it. I was cutting my losses on 150$ purchase but then the seller told me I don't have to leave a review and if I leave a poor review it goes both ways. Do I leave the review and take a poor review in return??
4 comments
disneyshopper
Mentor1 year agoLeave calm factual feedback. Sellers can only leave a positive feedback for buyers. If the seller leaves negative comments, s/he can be reported.
jyneesfinds
OP1 year agoI did as you said but now I have a positive but negative scathing review under my name. The seller must have hit positive and in All caps put negative review....
jtzvwbug
Mentor1 year ago@jyneesfinds
You can get that removed. Sellers' are not allowed to do that. Contact eBay customer service:
Best Option:
To request a call back from eBay, click on this link > Request a call back
Read the steps below, if you "Require" a chat option to communicate with an Agent. Then, use the Contact eBay link below to start a chat session. You'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent. You'll see a wait time estimate:
Click on this link to begin an eBay Chat > Contact eBay
eBay Customer Service help is also available on social media:
> www.facebook.com/ebay
>www.X.com/ebay
Do Not Post Your Account Information Publicly. Use the private messaging options:
You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.
The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.
mr_lincoln
Mentor1 year agoHi @jyneesfinds
Sellers are NOT permitted to leave a Positive Feedback with a Negative review. You can have that Feedback removed. Feedback policy | eBay
That Policy page clearly states that Feedback is removed when "Negative comments with positive ratings, or positive comments with negative ratings"
You can also Report the Seller here: Report an issue with a seller | eBay
Something else you need to know as a Buyer with a low Feedback count. EVERY member can what type of Feedback you leave for others AND in this case YOU admitted to making a mistake when you purchased the item. Other Sellers will see the type of FB you leave and could wind up cancelling on you.
You are covered by the eBay Money Back Guarantee and if the item was not as described you could have returned them at the Seller's expense. The No returns accepted policy does NOT apply for something that "does not match pictures or description". Using that return reason up to 30 days from receipt means you would receive a pre-paid return label and the seller would have to refund you in 2 days after they get the item back. Failing that you would go back to the claim and ask eBay to step in and force the refund. eBay Money Back Guarantee policy
Here is what I suggest that you do, get the FB from the Seller removed. File a return as explained above within 30 days of when you received the item.
Once you ship the item back message the Seller and ask them for a Feedback revision form. They can send 5 per year and you will have 10 days to complete the form changing the Neg FB to Positive.
Viewing and changing feedback left for sellers | eBay