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Poor customer service from ebay
I had a buyer who had buyers remorse, he lied and said his item did not match the photo and then left me negative feedback which included hate speech. The item did match the photo because the photo was the same item he returned. I gave the customer a full refund and took the loss on shipping there and back even though I did not have to. The customer said he would remove the negative feedback but he was not able to because the words in his feedback was removed by ebay for violation of policy and hes blocked from editing it. Meanwhile I have been selling for 21 years with a 100% feedback score and ebay will not restore my feedback score even though they said they would many many many many times. The buyer literally said he would remove the negative feedback but was not allowed to because ebay already removed the negative comment but did not restore my 100% feedback score that I earned by providing outstanding customer service. This has been going on for weeks, and is making me sick.
Why does ebay have so little respect for its sellers, I can honestly say in my 43 years on this planet I have never experienced such poor customer service. Ebay should be working with its top sellers and not against them.
I am extremely disappointed. Does anyone have any advise on how I can get ebay to do what they promised they would?
