po;icy violations and speaking with a human service agent
has anyone ever spoken to a service agent that wasn't automated? b I tried to discus an item I posted aND was told it violated ebay policies yet the policiy criteria has nothing to do with the listing. I tried to get help but all I get is automated responses. Are there even human service agents at ebay? When I filed an appeal it took ebat less that 1 hour and you could tell it was an automated response.
1 comment
eastlaneave
Mentor5 months ago@us_banac
You can ask right here to get an answer for many questions. Just reply with the question or start a new topic with specific title.
What was the policy violation called?
- Contact off eBay
- Offensive material
- etc.
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