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PO lost item but I can't refund buyer because there is an "open case"
Should I ask the buyer to close the case? I tried the automated ebay help and it's just a viscous circle. How do I solve this? Buyer has been more than patient. I just want to get him back his money at this point.
2 comments
lady_madonna
Mentor2 years ago@nmdusty
You need to respond & refund through the case.
Once the buyer filed the Refund Request, you have 3 business days to resolve the issue.
nmdusty
OP2 years agoThat's the problem. When I click on refund buyer I get this message.
You can't refund the buyer for this order