Please help with a return! Due date is 8/23. Conflicting info received from 2 different ebay assoc

Question

Hi - hoping someone can help me.   I sold a high end duvet cover to a buyer and when she received it she stated that it rained and stained and damaged the product as it sat outside..  she was looking to me for compensation.  Later in the day she opened a return.  I received the item back, it was stained, wet, rolled in a ball and shoved in a small bag.  Needless to say, the $175 item is worthless to me.  First I was told to formally report the buyer, which...

mr_lincoln · Accepted Answer

Hi @jsna-76  The Buyer returned the item in a different condition then you shipped it to them in.  Here is a link to your Seller Protections.  Depending on the circumstances you can withhold up to 50% of the original sale price and the Buyer's original shipping.  Seller protections | eBay This process lets you cut your loss and while the damage was the fault of the Buyer and not the carrier or you there is not much you can do.  I believe you can deduc...