Locked
Discussions in this board are limited to the original poster and Community Mentors
Please help recently got scammed
Hello ebay community I have been a life long user of ebay and I have never had a rancid experience like this before I got scammed by a Seller who no longer has an account there was no option for me to declare item not received so I put return item hoping ebay would figure out the Seller does not have an account I later took back my request for a return and found an option to click item not received Will I get my hard earned money back does ebay have the resources to acknowledge a member got scammed thanks kindly community
3 comments
lady_madonna
Mentor9 months agoIt is not possible to file a Refund Request/Item Not Received after you have filed & closed a Return Request.
You can contact the funding source you used to pay for the item to do a chargeback.
comics-scifi-collectibles
Mentor9 months ago@susher_6496 I am so sorry that you had a bad seller.
My advice is to contact customer service to see if they can help with your refund case. You usually can't change refund request types so I am not sure how eBay will handle this.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
If eBay does not help then you will need to go to you PayPal, bank, or credit card and do a fraud charge back. Do NOT do this until you talk to eBay because once you go to your funding source eBay can no longer assist you.
eastlaneave
Mentor9 months ago@susher_6496
If you are able to click the Item Not Received link, do that.
Then in 4 days, (if the item doesn't arrive) you'll be able to Ask eBay to Step In, and they will close the case in your favor (refund you).