Please help - I don't want a bad review or to be banned or something

Question

Hey guys. I am new to eBay. I just made my first sale and of course there would be an issue with the product. I didn't catch the damage until I went to package it up today. I reached out to the customer to see if they would like a different color of the same hat or a different hat all together. I have not heard back from the buyer yet. I don't want to ship the product and waste time and money. I would rather her be happy before hand. What do you think I should do?

I will say in my own personal store I have reached out to customers and if they don't respond within 48 hours I just ship the other color and a code for 50% off their next order in an apology note explaining the situation. I just don't know if this goes against any eBay rules.

Thanks for helping!!!

rfmtm · Answer

Your not breaking any ebay rules, but I would wait till tomorrow to hopefully hear from the buyer. Also ask if they would prefer to cancel the transaction. If they want to cancel, do so at their request and there will be no penalty.