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Please Help. Did I get scammed?
Hi,
I’m looking for guidance on how to escalate a warranty repair issue.
I purchased a laptop last February that came with a 1-year seller warranty. When it stopped working, the seller instructed me to send it back for repair. Tracking confirms it was delivered to the seller.
Since then, the seller has stopped responding and has not returned my laptop or provided an update.
Because the purchase is older than 90 days, I’m unable to reach live chat support, and I’m unsure how to properly escalate this since the seller currently has my item.
Can a moderator advise on the correct next steps or escalate this issue?
Thank you.
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