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Please do i have a way to get rid of these cases i need your experience thanks
hello, I have three lawsuits, I will explain with the reasons and what happened, I need your experience, please feel free to offer your solution suggestions,
1. I have an order, the product has arrived to the customer, so when we checked it from the cargo tracking number, the product seems to have arrived to the customer, but the customer lied and said that the product did not reach me, ebay punished me for that, so the number of cases opened increased, so my account remained below the standard , as if I have deceived customers, but the tracking number is available, the product has arrived,
In the 2nd, I was selling a piece of computer, it was just an adapter, that is, a converter, the customer also asked me for his card, whereas I was only selling the converter, so that the customer would be satisfied, I also sent him a card, the card was not compatible with the adapter, the customer got mad, I I just wanted to do good, but it exploded in my hand, because the customer opened a case, I sent so many products for customer satisfaction and lost, and I got another case, another reason for my account to be below the standard,
At the 3rd time, I was selling a product, the product was working, it was solid, there was no problem, I knew it was aluminum alloy, because my supplier explained it like that, he said so, but the product was plastic coated, but it did not lose its functionality, one of my customers opened a case asking why it was not aluminum coating, the reason It's not the same as the description, he wrote, it's my fault because I shouldn't have written aluminum in the description, I fell victim to the supplier, yes this is the last case, I admit I guess I might be wrong here,
dear friends, I took your time, I apologize for this, please do I have a way to get rid of these cases, I need your experience, thank you
