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Please advise: Received the wrong item :(
Hello,
I've had an impeccable reputation on eBay for over 13 years, and I also try to buy from sellers with high ratings.
I make a lot of transactions per month, and this time I bought a limited edition Casio watch for $466. When I opened the box, I found a cheap Seiko alarm clock for $25 waiting inside.
I contacted the seller, who has a 99.9% positive rating, and he denies any error, insisting the correct item was shipped.
I can't provide proof that the logistics company substituted the item.
The seller also can't provide me with a photo of the order being packaged.
I opened an eBay dispute, where they recommended opening a new return case with various options, but it now turns out the seller provided me with a return label for an item they never sent (or that was substituted) upon delivery. If I return the cheap $25 alarm clock I received, I probably won't get my money back.
What's the best way to handle this situation?
I'm confused.
bezelwatch
OP4 months agoPreviously, I could write to eBay support via Facebook Messenger, but now this option is not available (