Please advise!

Question

I just got an email saying my account is restricted and payments are in gold until I update tracking, but I have no orders that are missing tracking numbers and the orders in transit are on. Time. I tried the help option but it just keeps taking me in a loop. Is there any way to email eBay's support team that I'm not seeing? Thank you so much!

eburtonlab · Answer

@southernsassvintageco

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/