Placed a photo that shouldn't be in the listing

Question

I accidentally placed a photo from my camera roll onto a listing that is of a sensitive nature. How can I get that removed?

eastlaneave · Answer

@joh-lode

If your listing is active you will need to revise it to change to remove the photo.
-- You can't revise the listing if there is an Auction Bid or an outstanding Best Offer (including Counteroffer or Offer to Watchers) on the listing.

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TO REVISE AN ACTIVE LISTING: Click this link
https://www.ebay.com/help/selling/-/-/revising-listing?id=4356
Then click the photo of your item and follow the steps.

If you can't revise the listing, it may be because:
-- It is a Fixed Price/Buy It Now listing, and you have an outstanding Best Offer, Counter Offer, or Offer to Watchers
(You cannot revise it until the Offers are declined or expired.)

OR
-- It is an Auction and you have a bid, or there are less than 12 hours left.

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If you are unable to revise the listing and the photo is a problem, you can try customer service. I don't know if they can help you, but that is the next step.

There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:

Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)

Scroll to the Bottom of the page similar to your question

1) Click "Contact Us" then:

In the CHAT WINDOW

2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options"
6) Click â€œHave Us Call Youâ€ (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.