Picking up locally donâ€™t need it shipped. Want to refund her shipping money

Question

How do you get a hold of eBay by phone? I have a buyer that lives locally sheâ€™s already paid for shipping. Sheâ€™s picking up the item I want to refund her shipping. I donâ€™t know how to do that and to cancel the shipping. Thank you

comics-scifi-collectibles · Answer

@reddogg142022 There are two ways to handle this. The value of the item would determine which method I personally would use.

OPTION 1. The best way to handle this so you have proof of delivery is to cancel the sale as problem with buyers address. Refund the buyer. Relist with LOCAL PICK UP ONLY.

Then the buyer receives QR code or 6 digit code in an email that you enter into the eBay app as proof of delivery. Without this your funds may be held longer and you will not have any proof of delivery.

OPTION 2. The other option is to just refund the buyer the shipping cost from the drop down menu next to the sold item. Reason, shipping adjustment.

Select Mark as Shipped from the down menu next to the item. This will count on your metrics as no tracking uploaded but one or two won't hurt you any.

Void the shipping label if you already purchased one>>

You can void the label within 28 days of purchasing it from the actions drop down menu next to the label on this page>

https://www.ebay.com/ship/labels/seller-hub

Then the postal service will refund you in about 3-4 weeks on your all transactions page here>

https://www.ebay.com/mes/transactionlist?sh=true

dryophelia · Answer

@reddogg142022

Can your seller metrics take the hit for not shipping on time?

How will you prove your buyer received their item?

How will you protect yourself against an "Item Not Received" claim?

If you want to offer local pickup to this buyer, have them request a cancelation. Once cancelled, you can relist with the local pick up only option.

If you cancel, don't choose a reason that will give you a defect.