Phone number to speak with a human

Question

I returned a pair of shoes to a seller after the return window. The seller was very nice and sent me a prepaid Fed-Ex label. I have heard nothing about the refund and needed tp speak with a human being. Thanks.

eburtonlab · Answer

@jeffwilens22

If you returned an item outside of eBay's return window, eBay may not be able to get your funds back. You may have some recourse through your payment method if you can provide tracking that proves delivery back to the seller.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/