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permanent suspension of my eBay seller
Dear eBay Trust & Safety Team,
I hope you are doing well. I am writing to respectfully appeal the permanent suspension of my eBay seller account. I fully understand that eBay prioritizes marketplace safety, buyer trust, and policy compliance, and I sincerely apologize for any issues or concerns that may have led to this decision.
I take full responsibility for any mistakes made. My intention has always been to conduct an honest and trustworthy business. I value my customers deeply and have always tried to provide good service, clear communication, and reliable order fulfillment. If I failed to meet any policy requirement or marketplace standard, please know it was never intentional.
Since receiving the suspension notice, I have carefully reviewed eBay’s policies and identified areas where I need improvement. To ensure full compliance moving forward, I have taken (or will take) the following steps:
Strengthened product sourcing and documentation to ensure authenticity and policy compliance
Improved quality control and listing accuracy
Enhanced customer service standards, including clearer communication and faster issue resolution
Prepared verified documentation, including invoices, identity verification, and business information
If possible, I kindly request a second review of my account. I am fully prepared to provide any supporting documents, verification, or clarification required. My goal is to operate transparently, follow all of eBay’s rules, and rebuild trust.
eBay has been an important platform for my business, and I genuinely value the opportunity to serve buyers in a responsible and compliant way. I respectfully request your reconsideration and a chance to continue selling with stronger compliance and commitment.
Thank you very much for your time, understanding, and support. I truly appreciate your consideration.
Kind regards,
[Your Full Name]
[Your eBay Username]
[Registered Email]
[Contact Number]
comics-scifi-collectibles
Mentor9 months ago@savi_1344. This is volunteer help, not eBay customer service.
Once eBay suspends a member permanently that really does mean forever.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST