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Permanent Ban/Restriction
I have never done this before so understand that I am not an expert, so go easy. Any rude or accusational comments will be ignored.
I posted 24 boxes of MRE's for sale. (New in the box but 4-5 years old, which I disclosed and gave the expiration dates in the ad)
I received an offer from the buyer that I accepted. (these had a no return policy in the ad)
Once I accepted the offer the money was transferred to ebay for eventual further credit/payment to me.
I accepted and initiated the process of finding a suitable shipper as these were posted local pick-up or delivery. (the MRE was 24 boxes that weighed like 400-500-ish lbs (going off memory so may have been more or less, but you get the point.. it wasn't a small package.. it was a sizeable shipment)
That being said.. UPS, FedEx, etc was like $1000++ and couldn't even do it for several days... so I found a local hauler/shipper on Craigslist (actually they haul junk, donations, and large items locally)... he said he'd do it for about half of that and could do either same day or next day. He even said he'd load them from my house to his trailer, so I said great.. let's do it. 🙂
So here is where it gets interesting... the buyer or his son or someone tried to get me to do the deal OUTSIDE of ebay (like a cash deal)... to which not only did I say no thank you.. but I immediately notified ebay. (as the guy seemed pretty shady). Me not having any experience in these matters I wanted to get ebay's advice and get the matter of record.
So... after all of the boxes are loaded up.. I took pictures and video for my protection... shipper/hauler takes everything over to the address, which ends up being a UPS store. They go inside and ask where they would like the boxes delivered and the manager says that the buyer called him and said to REFUSE delivery!??
When they called me I was confused.. so I called ebay and explained the situation and they said...
"don't worry sir, you are doing the right thing.. you have ebay seller protection", "we will make sure your everything is ok"...etc etc...
I asked what I should do as we couldn't just stack thousands of dollars of MRE's outside the UPS store as they would surely be stolen. I instructed them at that time to take pictures and videos in front of the store/address that the buyer had used to make the purchase. Absolutely trying to cover my back side.
The Ebay customer service rep instructed me to take take the boxes back to my house.. to which I immediately said there was NO REFUNDS/Returns. She assured me they would not be refunding any money and that I could just keep the products. I reiterated this at least 2-3 times on a recorded line to make sure as that sounded too good to be true.
So... I told the guys to bring the stuff back.. had to pay them for the shipping and unloading them back into my basement.
Shortly thereafter I noticed that the funds in fact DID get reversed/cancelled/returned to the buyer on this transaction! I couldn't believe it... I'll spare the rest of the gory details regarding the plethora of phone calls and emails with ebay and the calls and text messages with the buyer and skip to the end....
Approximately 3 MONTHS later.. ebay PERMANENTLY Banned/Restricted my account.. without so much as even a phone call, no discussion, no "investigation".. which they said they did... which seems rather impossible to do an investigation without ever speaking to me.
Furthermore, I sent in the pictures and videos, the invoice (attached to this email) from the shipper, and all other related docs to help them see/understand what happened. Needless to say... NADA.. no explanation, absolutely nothing concrete explaining why MY account got banned!?? Just a bunch of very nice foreign CS agents saying how sorry they were and is there anything else they can do for me!?? lol...
Tried to appeal.. still no conversation... no explanation of what I did wrong, and even worse stuck to their same bad decision of my account remaining PERMANENTLY banned. I've never been treated like this by any business before. I have tried to make contact MULTIPLE times to get to a supervisor or someone who not only speaks clear english, but can use their brain, communication skills, and reasoning skills to review this situation step by step so they would realize that I am not a thief or wasn't violating any terms of service, etc etc.
If anyone has any contacts, phone #'s, email address, etc for an ebay executive or CS Supervisor... or advise or how to get to someone who can help me resolve this issue and get my account restored back to good standing, I would appreciate it!
I also find it interesting that they will still allow me to BUY things on ebay, but not sell? If I am so bad it took a PERMANENT ban/restriction, why am I qualified to be a buyer? Quite odd.
Please be helpful. All rude comments will be ignored.
Thank You.
