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Performance Issue
Summary: manuauto1982 is experiencing issues with their US eBay marketplace traffic report, which shows zero activity, unlike the Canada report that shows actual data. arraus advised contacting eBay Customer Service for further assistance and provided steps for reaching them, including using the chat option to speak with a live agent.
Hi,
I have a question regarding the Traffic report for my US eBay marketplace.
In Performance → Traffic, when I select United States and view Past 90 days, the report shows:
Impressions: 0
Listing views: 0
Quantity sold: 0
CTR: 0.0%
Sales conversion rate: 0.0%
Organic impressions: 0
Promoted Listings impressions: 0
Promoted Offsite impressions: 0
I also checked the Past 30 days, and the US report still shows all zeros.
However, when I switch to Canada, the same Traffic report shows actual data. For example, the Past 90 days report for Canada shows 17,302 impressions, 56 listing views, and 12,631 Promoted Listings impressions.
Could you please check whether there is an issue with the US Traffic reporting/dashboard for my account, or explain why the US marketplace is showing zero traffic while Canada is reporting data?
I would also like to confirm whether the US impressions and listing views are actually zero, or whether the data is simply not being displayed correctly.
Thank you for your help.
inceptions
Mentor1 month agoHi @manuauto1982
Since you are registered in Canada, you need to check your account on the eBay Canada website:
https://www.ebay.ca/
arraus
Mentor1 month ago@manuauto1982 Unfortunately, Mentors do not have access to your account. We are unable to check.
You may need to contact eBay Customer Service directly to get an answer to this one. If you do, please post what you learn here.
CONTACT eBAY CUSTOMER SERVICE:
Visit https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
Scroll to bottom of page, click Contact us button.
Select best options. Don't go into detail (if nothing matches, just pick closest).
On left side of page, choose Chat option OR request call back.
If using Chat, in Chat message, type "AGENT" to be connected to a live CS Agent.
Monday to Sunday 5:00 am to 09:30 pm PST