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Pedido de devolução sem resolução
Summary: oliv_5948 shared their experience of purchasing a car part from an eBay store, where the part didn't fit and the seller promised to send a return label but failed to do so. Despite having proof of purchase, they encountered login issues and were informed by eBay that the order number doesn't exist. disneyshopper suggested that oliv_5948 might have made the purchase as a guest, recommending signing in with the email and passcode sent by eBay. comics-scifi-collectibles provided a link and instructions on how to contact eBay customer service for further assistance.
I purchased a car part from the eBay store icemansparts, but the part didn't fit. I requested a return, and the seller replied saying they would send the return label so I could send the part back, and that a refund would be issued later. However, the label was never sent. After that conversation, I haven't been able to access my purchase because every time I try to log in, I get an error message. I tried contacting eBay and the seller as well, but I haven't received a resolution. They say the order number doesn't exist, but I have all the proof of purchase, product receipt, and return request. I believed it was a reliable place to buy from them, but I was disappointed.
comics-scifi-collectibles
Mentor1 month ago@oliv_5948 Here's how to contact a general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
disneyshopper
Mentor1 month agoIs it possible you made the purchase as a Guest?
Purchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request, or an Item Not Received case.