Payout is blocked and eBay is not helping

Question

getting "Your payouts are currently blocked. To fix this, check your payout method info and make any needed updates to your account details." all details are correct and sale is still blocked and I am not going to ship item without receiving payout. eBay says they are trying call me and they are not actually calling me. what can I do here?

eastlaneave · Answer

@robsrarefinds

That sounds frustrating.

Here are some common issues
- The email and phone number listed here must be marked "verified": https://accountsettings.ebay.com/profile
- Your Bank Account name MUST -exactly- match your eBay Account Name. First Middle Last
- Your Bank Account MUST be a Checking Account.
- If you have a Business Checking Account, your eBay Account must be a "Businessâ€ type.
- Your profile address must be a street address. (Your shipping address can be different)
- From my own personal experience, please check the banking information on a computer not on the app.
- Micro deposit amounts haven't been verified.

Repeat: Make sure that your Checking Account name is the same as your eBay Account. IE John Q Smyth is not the same as John Smyth or John Quentin Smythe

Repeat: It must be a Checking account, not a Savings, Cash Management, Debit, or Prepaid account.
(If your Checking Account is Business, your eBay Account must be business)

There are two ways to link most major bank accounts.
One way is the "log in" method, the other is by microdeposits.

âœ“ Has eBay sent you Microdeposits? That is a 2 step process. Once you get them, you have to go back to eBay to confirm the amounts.

If it still isn't verified,
âœ“ Call your Bank or Credit Union:
- Confirm your account is a "checking account" (if it is not, open a checking account)
- Ask if your account is "Business" Checking or "Personal" Checking
- Ask for the exact name on your account
- Ask if they have a special ACH routing number for e-commerce; <<===
- Ask them to enable e-commerce on your account; and
- Confirm your account can accept tiny deposits.

âœ“ You can also try the eBay Customer Service area that specializes in this topic:

Go to this page:
https://www.ebay.com/help/selling/getting-paid/registering-seller?id=4792&from=ContactUs

Scroll to the bottom of the page, then 3 or 4 clicks

1) Click "Contact Us"

In THAT Chat Window
2) Type "I need help" in that chat window
3) Click "Selling"
4) Type "Agent" - you may need to type Agent or Click Something else, multiple times.
5) Click â€œHave Us Call Youâ€ (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.

P.S. You need to ship your item within your handling time or you will get a defect.