Payout

Question

Hello. I sold an item and didn't change my bank account on eBay to my new back account and they sent the payout to the old one. Now I don't know where my money is and I can't get a live person. Help! Thank you

comics-scifi-collectibles · Answer

@zibbyzona The funds should bounce back to your Managed Payments account if they could not be deposited. You may have to contact the bank for the closed account for assistance.

Here's how to change bank checking accounts and if you have any problems you can contact eBay customer service for help from #3

#1 First make sure your name and address on your eBay account match your new bank account exactly:

https://accountsettings.ebay.com/profile It must be a brick and mortar checking account, not virtual.

#2 Next try this: Go to your payments page and select Add Payment option.

https://ppcapp.ebay.com/myppc/wallet/list Then select add bank account and add the new account. Then if the old account is not automatically deleted you will need to delete it.

Here are screenshots of the steps: www.shipscript.com/ebayhelp/managed_payments/account_mp_add_new_bank_path.png

#3 If you still can not change banks then here's how to contact an eBay customer service managed Payments Agent:

Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814

Then Type Verify Checking account. In the chat bot box on the lower right.

Then AGENT after the bot responds. You might have to repeat those steps.