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Payments on hold
Hi I’ve just had this message and as far as I know my buyers receive tracking automatically as I use Royal Mail through eBay when providing delivery. I’ve emailed them with a reply and explained this. Can any help or know what I should do next. I have tracking ids already on all
my parcels.
We restricted your account because we noticed activity that we believe is a risk to our community.
This restriction means the following:
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time.
- If you are a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below.
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
To help us remove the restriction on your account, you’ll need to:
- Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Learn how to track items you've sold:
More specific details are provided below.
Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review.
The safety of our community is a top priority for us. We appreciate your understanding in this matter.
Regards,
eBay Customer Service
