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"Payments have been paused because we need more information to verify your account details"
Summary: rc_gravity is experiencing an issue with their payments being paused due to the need for more information to verify their account details. disneyshopper responded, possibly to offer assistance or inquire further. The conversation seems to focus on resolving the verification issue.
Hello.
I am receiving a message about a blocking in my account and a suggestion to review the information in the seller hub or in my messages. I have checked the seller hub and my messages and have not found any instructions.
In addition, I have previously received a message that I have a problem with my Payoneer account and need to update my payment information, which has been successfully done.
Currently, the only problem I see is that the owner name in the eBay account does not match my owner name in the Payoneer account. As far as I understand, the information is taken from the Payoneer account and cannot be changed independently.
Therefore, I am asking for help because I do not understand how I can influence the situation to fix it.
rc_gravity
OP4 months agoThanks for the info. I already have a Pioneer account that was linked to my Ebay account and that I received funds on before. Now it all seems like some kind of mistake.
disneyshopper
Mentor4 months agoThis is the information I have on Payoneer.
https://community.ebay.com/t5/Payment-Resources/Were-you-asked-to-link-a-Payoneer-account-for-payouts-Here-s-why/ba-p/32022800
https://blog.payoneer.com/how-to/general/register-payoneer-manage-ebay-payouts/
https://www.payoneer.com/solutions/marketplaces-networks/ebay-payout/
https://payoneer.custhelp.com/app/answers/detail/a_id/36112/~/ebay---faq